Help Center
Status of order
| Status | Define | Feedback | |
| Confirmation | Not confirmed | The order is not confirmed. | |
| Confirmed | Confirmed when it was paid. | Send a confirmation email. | |
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Payment |
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| Partially paid | Received partially payment. | Send an reminder email. | |
| Fully paid | Received fully payment. | Send a confirmation email. | |
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| Cancel |
Cancelled by consumer |
Order was cancelled by consumer. | Send a reminder email for cancellation. |
| Out of the shipping area |
Order is out of the shipping area. | Send a reminder email for cancellation. | |
| Reduplicate order | Reduplicate order in one time. | Send a reminder email for cancellation and return the payment in 3 days. | |
| Lack in address | Orders cannot be delivered with lack in address details or only mail box. | Contact the buy to complete the details by an email. | |
| Un-received | Un-received full payment within 7 days since ordered. | Send a reminder email for cancellation and return the payment. | |
| Lack in payment | Balance un-received within 7 days since partially paid. | Send a reminder email for cancellation and return the partial payment. | |
| Shipment | Partially shipped | Partially (in stock) shipped if some are in lack. | Send a reminder email for partially shipment. |
| Shipped | Fully shipped. | Send a reminder mail for fully shipment. | |
| Refundment | |||
| Partially refund | Partially refund your payment. | ||
| Fully refund | Refund all the payment. | ||
| Return | Partially returned | Received part of returned merchandises of your order. | |
| Fully returned | Received full of your returned merchandises. | ||
| Archives | Archived | Order is finished and archived | |
